Terms & Conditions

The mobile Wi-Fi service via the Hertz Connect portable device is available for the duration of the rental to Hertz Gold Plus Rewards® members (Hertz Gold, Hertz Gold Five Star and Hertz President’s Circle).

To become eligible for the mobile Wi-Fi service, the Hertz Gold Plus Rewards Member must:

• Pick-up their qualifying Hertz car rental from any of the more than 100 participating locations across Belgium, France, Germany, Italy, Spain, the Netherlands and the UK.
• Book their car rental directly from the Hertz website as a Hertz Gold Plus Rewards Member. Those customers who are not enrolled into Hertz Gold Plus Rewards loyalty programme can become eligible by enrolling for free today.
• Spend more than $US 250, €250 or £250 on their car rental and extras, or the equivalent of $US 250 when the transaction is made in any other currency.
• Rent for less than 28 days.

All rentals will be subject to Hertz’s standard Gold terms and conditions applicable in the country of rental. In addition, customers will need to return the device at the end of the rental.

• You will be charged by Hertz if the device is lost or damaged. Click here to see the table of charges by country.
• Subject to availability. 
• You are reminded that you must not use the Hertz Connect device whilst driving the vehicle. Insofar as is permitted by law, Hertz, its agents or distributors will not in any circumstances be responsible or liable to compensate the participants or accept any liability for any loss, damage, personal injury or death occurring as a result of the use of this device except where it is caused by the negligence of Hertz, its agents or distributors or that of their employees. The customer’s statutory rights are not affected.
• If you are making a reservation from a non-European participating country, please ensure that your vehicle preferences in your Gold Plus Rewards profile is set to include Europe in order to receive Gold service with your rental.

Terms & Conditions - Cancellations:

• You can cancel your reservation online through the View/Modify/Cancel button or through Contact Us on our web site.
• If you made a pre-paid reservation and cancel no later than midnight two days before the date of your scheduled pick-up we will refund your reservation in full. An administration charge of £30 (or local equivalent - see 'PRE-PAID ONLINE CANCELLATION AND NO SHOW CHARGES') will apply if the cancellation is made after this time and will be taken from the debit/credit card you used to make your booking.