Please choose a category:
Q: Can I take the seats out of a Hertz van?
A: Sorry, all seats must remain in the van.
Q: Can I tow with a Hertz car?
A: No. Towing is a violation of the rental agreement and is not permitted under any circumstances.
Q: Can anyone other than myself drive the car?
A: Rental requirements may vary by location. Please review this information in the "Locations, Cars and More" section. Select "Qualifications & Requirements," select your destination or enter in the appropriate airport location/code, and then click on, "Driver's License."
Q: How can I locate the nearest Hertz rental location?
A: Hertz is available at select locations. A list of available Hertz rental locations is noted in the location drop down of the reservation section. If you still need assistance, please contact your local Hertz Reservations Center.
Q: What are the requirements for a rental?
A: Rental requirements may vary by location. Please review this information in the "Qualifications and Requirements" section. Select "Qualifications & Requirements," select your destination or enter in the appropriate airport location/code, and then click on, "Rental Qualifications and Requirements."
Q: What happens if I drop the car at a different location than where I indicated?
A: Returning a vehicle to a different location from which you rented is not permitted, if you do return to a different location you will be subject to a penality charge.
Q: What happens if I return the car late?
A: Late returns can affect the type of rate assigned to the rental. In the United States, please call (new number pending) to report returns of a date later than the date scheduled. In most cases, returns of less than 30 minuteslate will not be charged extra hours. Returns 30 minutes late or later will be charged extra. A late return of 2 hours or more will usually result in charge of another day.
Q: What if I have a problem with the car?
A: In the U.S., Canada, and many other countries,Simply Wheelz can provide Emergency Roadside Assistance 24 hours a day, 365 days a year. Just call (new number pending) from anywhere in the United States or Canada, and a representative will make arrangements for you to be on your way as quickly as possible.
Q: What is the policy on off-road driving?
A: Generally, Hertz vehicles, including 4-wheel drives, are to be operated only on regularly maintained roads. Off-road use is a violation of the rental agreement.
Q: What qualifies as a "weekend" rental?
A: Generally, rentals picked up beginning Noon on Thursday through Noon Sunday qualify for the weekend rate, provided the rental is kept over a Saturday night. There are, however, some exceptions to the Saturday night keep rule and extra day charges do apply for any rental not returned by end of day Monday.