Toll invoice FAQs

I setup a pass with the Toll company directly so why have I received an invoice for toll road usage?

A toll pass from a toll authority must be purchased prior to using any toll roads otherwise it will be charged against Hertz’s toll account. The toll charges are then forwarded to you with an Administration Fee as per the Rental Agreement.

If you set up a pass but were still charged for toll road usage, please send a copy of your pass so we can review the Administration Fee. Please send this to aushertzcustrel@hertz.com and please include your Rental Agreement or Reservation number.

This could have occurred due to toll trips not registering on your tag as you passed the toll point and instead being charged against Hertz’s toll account. The toll road usage charges are then forwarded to you with an Administration Fee as per the rental agreement.

If you had your own tag in the vehicle but have still incurred a charge for toll road usage, please send a copy of your etag statement showing the device was in the vehicle at the time of the rental for a review of the Administration Fee.

Please send this to aushertzcustrel@hertz.com and please include your Rental Agreement or Reservation number.

For any other queries, you can contact our customer service team here