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Frequently Asked Question

Participation in the Hertz Gold+ Program

Terms and Conditions

Am I Eligible?
 
How Do I Participate?  

How Do I Choose What Communications I Get?  

What About Earning Hertz Gold+ Points?  

Account Information 

What About Redeeming For Free Rentals?

What About Using Hertz Gold+? 

What About Frequent Traveler Programs? 

General Program Terms 


Am I Eligible?
 
You must be a Hertz Gold+ member to participate in the Hertz Gold+ Points Program ("Program"). Persons who do not have a Hertz Gold+ number may be enrolled by going to hertz.com.au and clicking on “Hertz Gold+.”  There is no fee for enrollment in Hertz Gold+.

Only individuals with an address in the following countries may participate.
 
How Do I Participate?
 
Participants or their travel agent must mention the participant's Hertz Gold+ membership number and the code “ZE1” each time they make a reservation or at the time of rental in order for the member to earn Hertz Gold+ Points for a particular rental. Membership number must be included at time of booking, Hertz Gold+ Points will not be awarded retroactively. The “ZE1” code is used in place of any other frequency program number for a particular rental.  In order to receive Hertz Gold+ Points on all your Hertz rentals, participants may log into their Hertz Gold+ account and update their “Affiliations” located in “My Profile” or call Hertz directly at 13 30 39 and request that “ZE1” be added to their profile. Hertz On Demand members may update their Membership Information on-line by logging into hertzondemand.com.
 
How Do I Choose What Communications I Get?

If, in the ‘Membership Details’ section of your Hertz Gold+ profile, you have directed Hertz not to communicate any marketing offers or materials to you, your participation in the Program will be limited to certain transactions you perform on hertz.com.au or over the phone with Hertz. We will be unable to send you balance notifications or any other Program materials. You will only receive non-marketing communications Hertz may send in connection with the Program.

What About Earning Hertz Gold+ Points?

Participants will earn one point for every qualified U.S. dollar, or its equivalent in the currency tendered on each qualifying rental. Qualifying rentals include all car rentals, (excluding truck and van rentals), at participating locations
. For Hertz On Demand, qualifying rentals include rentals only in the United States, Canada, the United Kingdom, France, Germany, and Spain.

Points earned on rentals in participating countries outside the United States will be converted from the currency of the participating country to U.S. dollars based on the rental check-in (return) date to determine point credits. Points will round up to the next U.S. dollar when the rental transaction amount exceeds $00.50 (for example a qualifying rental transaction of $99.51 will earn 100 (one hundred) Hertz Gold+ Points).
 
Corporations and other entities may not participate. Each individual must participate separately and may have only one account within the Program. Neither participation in the Program nor Hertz Gold+ Points are transferable. Participants may not combine, barter or otherwise transfer Points with or to other persons.
 
Earning Restrictions:
 
• Points will not be awarded on taxes, tax reimbursement, governmental surcharges, vehicle license fees, airport related fees, tolls, Fuel Purchase Option and refueling or other optional services.
• Points will not be issued on the following type rentals: rentals on rate plans for accounts that do not allow employees to participate in reward programs; insurance replacement, self pay, dealer replacement, body shop replacement or fleet replacement rentals; rentals by Hertz employees, Hertz licensees and licensee employees; and rentals using travel industry rates/discounts, tour and wholesale rentals, and convention rate rentals, or rentals made under an Applicant Program number, or when a member chooses to receive mileage or points for a frequent traveler program (i.e., airline frequent flyer, hotel frequency program, etc.).
• Free rental days or any other car rental reward provided under any Hertz Program including Hertz Gold+, do not qualify for Hertz Gold+ Points.
• Points do not expire as long as the member has any Hertz Gold+ program activity within the previous 12 months.  Activity means a Hertz Gold+ Point was either earned or redeemed.

What About Frequent Traveler Programs?

Hertz Gold+ Points may also be exchanged for frequent traveler miles or credits. A minimum balance of 600 Points will be required to exchange Hertz Gold+ Points for miles/points or credits. All Point redemptions must be in increments of 600 Points. The exchange rate of Hertz Gold+ Points to airline miles will be 600 Points: 500 airline miles; 600 Hertz Gold+ points Points: 1,000 Points with Marriot Rewards® and Priority Club® Rewards; and 600 Hertz Gold+ points: 1,200 Points with Southwest Airlines. Once Points are exchanged, all airline frequent traveler program rules, procedures and policies regarding mileage/point validity, redemption and expiration will apply. The member is responsible for any applicable taxes on frequent traveler miles/points. Certain participating accounts may not be permitted to exchange Hertz Gold+ Points for frequent traveler miles or points.
 
The following frequent traveler programs are participating in this Program: Aeroplan (Air CanadaTM), Alaska Airlines®, American Airlines®, Amtrak®, Delta Air Lines®, Frontier AirlinesTM, Hawaiian Airlines®, JetBlue Airways®, Marriott Rewards®, Priority Club® Rewards,  Southwest Airlines®, Spirit Airlines®, and US Airways®. Travel partner participation in this Program may change without notice.

If you wish to change that instruction, you may go to the Hertz Hertz Gold+ profile update page on hertz.com.au
 

Account Information
 
A participant’s Hertz Gold+ account information such as current balance earned and redeemed Points can be accessed anytime by logging onto hertz.com.au
 
What About Redeeming for Free Rentals?
 
A member can redeem specified points for Hertz Gold+ Rentals or participating frequent traveler program miles/points or credits. To redeem miles/points/credits, members simply login to hertz.com, then click on the "Use My Gold Plus Points" link at the top of the page,and follow the directions to book online at hertz.com.auf
 
What About Using Hertz Gold+?
 
A Hertz Gold+ Rental requires a reservation and the Hertz redemption reward desired must be selected at the time of the reservation.
 
To use Hertz Gold+ Points for a rental in Australia, New Zealand, the United Kingdom, France, Germany, Italy, Spain, Switzerland, Belgium and Luxembourg, the Netherlands, Brazil, the U.S., Canada, and participating U.S. Territories, Members must redeem Hertz Gold+ Points in one transaction online when booking a rental. To redeem Points and reserve a car online, log on to hertz.com, select “Use My Gold Plus Points" from the right hand side of the top navigation bar and follow the prompts from there. Points will be automatically deducted from your account and you will be sent to the online reservation process to book your rental if you are booking online. Once Points are redeemed and a rental reservation is made online, any changes, modifications or cancellations to the Reward reservation may be made online or by calling 13 30 39.
 
Redemption of Hertz Gold+ Points for rentals in participating countries in Europe (Belgium & Luxembourg, France, Germany, Italy, the Netherlands, Spain, Switzerland & the United Kingdom) will apply toward pre-paid rentals only of certain compact, intermediate and seven seater car classes and any additional days beyond those for which points are redeemed, must be paid for in advance in accordance with the rules of the rental. Cars included within specific car classes will vary by country. Rewards are based on 1 free day, 1 weekend (1 or 2 days), and one week. When redeeming for a weekend reward, it may only be redeemed against a weekend rate and the rental must be kept over a Saturday night. Rates used to calculate Reward redemptions may differ from on-line rates.
 
Rewards for rentals in Australia, New Zealand, Brazil, the United States, Canada and participating U.S. Territories will apply toward non pre-paid rentals only and any additional days beyond those for which points are redeemed, must be paid in accordance with the rules of the rental.

Unless otherwise specified, Free Day Rental Rewards are available for rentals within Australia, New Zealand, Belgium & Luxembourg, France, Germany, Italy, the Netherlands, Spain, Switzerland, the United Kingdom, Brazil, the U.S., Canada, Puerto Rico, the U.S. Virgin Islands. Hertz reserves the right to limit the number of cars available for Hertz Gold+ Rental usage. Hertz Gold+ Rentals will be subject to vehicle availability at the time and place of rental. Vehicle must be returned to original rental location.
 
AnyDay Rewards may be used during specified AnyDay Rewards travel periods. If the desired date for the commencement of a reward rental falls during an AnyDay Reward period, the whole rental is subject to the utilization of an AnyDay Rewards Period and does not qualify for the use of a Standard Reward. For a list of AnyDay Rewards periods in the UK, France, Germany, Spain, Belgium & Luxembourg, the Netherlands, Switzerland, Italy, the U.S. and Canada, scroll down to the list below.
 
Rewards apply to contracted time and mileage only. Members are responsible for governmental surcharges, taxes, tax reimbursement, vehicle license fees, airport related fees, Fuel Purchase Option, refueling, excess mileage charge, LDW and optional items.
 
Rewards are not combinable.  Only one Hertz Gold+ Rental Reward can be used per rental transaction. So for example, if a member selects a one day, weekend or one week rental for a reward redemption, they may pay for additional days and extend the length of the rental, but they may not redeem for two or more rewards in the same rental reservation (so if they wanted to redeem for four days, they could not redeem four one-day rentals rewards in the same rental reservation).  In addition, Hertz Gold+ Rental Rewards may not be combined with any other discount, promotion, coupon or frequent traveler reward program (i.e., airline frequent flyer, hotel frequency program, Haute Fidélité in France, etc.). All local rental and age requirements apply.
 
Hertz Gold+ points are only transferable to a member's spouse or domestic partner. Prior to any Hertz Gold+ Points Transfers, the member's spouse or domestic partner should have his/her own Hertz Gold+ number to use the Hertz Gold+ Rental Free Day(s).
 
Hertz Gold+ offers are void where prohibited by law. Hertz Gold+ Points will not be refunded in the event on no shows, early vehicle returns or reservation cancellation requests, unless the rental is cancelled with at least twenty-four hours notice prior to rental pick up time shown on the reservation. Hertz Gold+ Points, frequent traveler miles/points or credits and Hertz Gold+ Rentals are not exchangeable, refundable or redeemable for cash or credit under any circumstance. Tax liabilities arising from the Program are the sole responsibility of the member.
 
General Program Terms
 
1. Hertz has the right to change, limit or modify Program rules, Rewards, Reward structure and Hertz Gold+ Point levels at any time with or without notice.
 
2. The number of Hertz Gold+ Points required to redeem any Reward may be increased, any Reward may be withdrawn, and restrictions on any Reward or its redemption may be imposed at any time.
 
3. In accumulating Hertz Gold+ Points, members should not rely upon the continuing availability of any Reward or Reward level, and members may not be able to obtain all offered Rewards in all circumstances:
 
Hertz has the right to terminate the Hertz Gold+ Program at any time upon six months prior notice to members. As of the termination date, members will no longer be able to earn Hertz Gold+ Points or to redeem Hertz Gold+ Points for Rewards. Hertz may terminate the Program at any time in whole or in part without advance notice in any jurisdiction(s) if required to do so by applicable law. In addition, the Program may be suspended or terminated if events beyond Hertz’s reasonable control, such as computer or electronic transmission failure, materially affect Hertz’s ability to continue the Program.
 
PROGRAM TERM AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

 

Only individuals with an address in the following countries may participate:

Europe
Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Spain, Switzerland the United Kingdom

North America & U.S. Territories
United States, Bermuda, Canada, Mexico, American Samoa, Guam, Northern Marianas, Puerto Rico, St. Croix, St. John, St. Thomas

Caribbean
Anguilla, Aruba, Barbados, Bahamas, British Virgin Islands, Cayman Islands,  Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherland Antilles, San Marino, St. Kitts & Nevis, St. Lucia, St. Vincent/Grenadines, Trinidad &Tobago, Turks & Caicos

Central and South America
Argentina, Bolivia, Brazil, Belize, Chile, Colombia, Costa Rica,  Ecuador, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras,  Nicaragua, Panama, Peru, Paraguay, Suriname, El Salvador, Uruguay, Venezuela

Asia Pacific
Australia, New Zealand, Paulau

Only rentals made in these countries may earn Rewards Points:

Europe
Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Spain, Switzerland the United Kingdom

North America & U.S. Territories
United States, Bermuda, Canada, Mexico, American Samoa, Guam, Northern Marianas, Puerto Rico, St. Croix, St. John, St. Thomas

Central and South America
Brazil

Asia Pacific
Australia, New Zealand, Paulau

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